Dealing with Difficult Situations in Internal Customer Interactions

In every organization, difficult interpersonal situations related to business relationships can arise. The causes can be diverse, ranging from individual personalities to conflicts of interest or unidentified sources of tension.

Training outcomes for participants:
After implementing the knowledge and skills developed during the training, participants will be able to effectively resolve difficult situations with internal customers, minimizing the risk of escalation.

Training outcomes for the organization:
Through this training, the organization gains teams that internally provide high-quality service, while maintaining a collaborative mind-set and building a professional image among stakeholders.