Building a Professional Image in Internal Client Relation
Budowanie relacji z klientem
This training is designed for individuals who collaborate with various internal clients as part of project or process execution. Participants highly appreciate the universal skills gained during this training, which enable them to feel confident in their interactions with different stakeholders within the organization.
Training outcomes for participants:
Upon implementing the knowledge and skills acquired during the training, participants will be able to build long-lasting relationships with internal clients based on respect and mutual understanding.
Training outcomes for the organization:
It is crucial for every organization that employees demonstrate behaviours aligned with the company’s values and build an appropriate corporate image.
- Managing client expectations
- Precision in information delivery
- Cultural differences that hinder understanding of client expectations
- Delivering negative information to internal clients
- Diplomatic enforcement
practical exercise, case study, discussion, quiz, presentation
Training Duration 8 hours
Training Format stationary training, online training