This training is designed for individuals who collaborate with various internal clients as part of project or process execution. Participants highly appreciate the universal skills gained during this training, which enable them to feel confident in their interactions with different stakeholders within the organization.

Training outcomes for participants:
Upon implementing the knowledge and skills acquired during the training, participants will be able to build long-lasting relationships with internal clients based on respect and mutual understanding.

Training outcomes for the organization:
It is crucial for every organization that employees demonstrate behaviours aligned with the company’s values and build an appropriate corporate image.

• Managing client expectations
• Precision in information delivery
• Cultural differences that hinder understanding of client expectations
• Delivering negative information to internal clients
• Diplomatic enforcement

practical exercise, case study, discussion, quiz, presentation

Training Duration  8 hours

Training Format  stationary training, online training

This training is dedicated to employees who are responsible for achieving sales goals while also focusing on building trust-based relationships. The training provides a step-by-step guide on how to prepare for customer meetings to achieve set objectives.

Training outcomes for participants:
After implementing the new knowledge and skills acquired during the training, participants will feel confident in their interactions with clients, which will translate into effectively presenting offers, handling objections, and closing sales.

Training outcomes for the organization:
The development of employees’ sales competencies should result in increased sales performance.

• Subject matter preparation for customer meetings
• Essential knowledge about the customer
• Establishing contact with the customer
• Diagnosing customer expectations
• Sales presentation (language of benefits, influence techniques)
• Handling objections effectively
• Closing sales
• Post-sales support

simulation, video camera work, case study, discussion, quiz,  presentation

Training Duration  24 hours

Training Format  stationary training, online training

This training is designed for individuals who engage in negotiations and want to improve their skills. During the training, each participant will have the opportunity to prepare for and conduct negotiations in a safe environment with the support of the trainer and the group.

Training outcomes for participants:
After applying the knowledge and skills acquired during the training, participants will feel more confident in negotiation situations. They will consciously make decisions regarding the techniques used, while also recognizing tricks and pressure tools employed by the other party.

Training Outcomes for the Organization:
As a result of this training, the organization will have a team equipped to conduct negotiations with various types of partners.

• “The Ball is Round, and There are Two Gates”: Understanding negotiations
• “The Partner Approaches the Penalty Box”: Preparation for negotiations
• “Positional Attack”: Negotiation skills
• “The Referee is Biased”: Dealing with difficult negotiation partners

simulation – video camera work, , case study, discussion, quiz,  presentation

Training Duration  16 hours

Training Format  stationary training, online training

In every organization, difficult interpersonal situations related to business relationships can arise. The causes can be diverse, ranging from individual personalities to conflicts of interest or unidentified sources of tension.

Training outcomes for participants:
After implementing the knowledge and skills developed during the training, participants will be able to effectively resolve difficult situations with internal customers, minimizing the risk of escalation.

Training outcomes for the organization:
Through this training, the organization gains teams that internally provide high-quality service, while maintaining a collaborative mind-set and building a professional image among stakeholders.

• Causes of difficult situations in interactions with internal customers
• Preventing difficult situations
• Strategies for dealing with difficult situations
• Resolving conflict situations

simulation – video camera work, , case study, discussion, quiz, presentation

Training Duration  16 hours

Training Format  stationary training, online training